FAQ
BELLA SPOSA BRIDAL & PROM FAQ - FREQUENTLY ASKED QUESTIONS
CAN I ORDER BY PHONE?
Sure! We'd be happy to take your order by phone! U.S. customers can call us toll free at 1-(616) 364-0777 Please check our Contact page for current phone hours.
WHAT DOES "DUE TO SHIP" MEAN?
Items marked as "Due to Ship" need to be specially ordered from the manufacturer. Based on the latest update from the designer, this item will be available to ship on the date provided. Please consider this date plus the shipping time of your selected shipping method to ensure the dress will arrive in time for your event. Please be aware: most gowns are imported and the shipping process can take 2-6 weeks when passing through customs.
DO YOU HAVE A CATALOG?
Bella Sposa Bridal & Prom does not offer a catalog. All of our styles can be viewed and ordered on our website.
WHAT ARE THE LENGTHS OF YOUR DRESSES?
The length of our dresses can be found on most product detail pages. Most of our long dresses are 57"-60" in length (unless otherwise specified). Most of our short dresses are 27"-33" in length (unless otherwise specified).
WHAT IS THE FABRIC OF YOUR DRESSES?
Most product pages list the fabric of that particular dress. If you need information that is not listed on the product page, please contact us either via email or phone.
DO YOUR PRODUCTS RUN TRUE TO SIZE?
Each dress is made differently, so please check the size chart on the dress page that you are looking at for accurate sizing information. For advice on how to measure, please view this sizing video (coming soon).
DOES BELLA SPOSA BRIDAL & PROM HAVE A STORE?
Our Bella Sposa Bridal & Prom's physical store is located in Grand Rapids, Michigan. For more information please visit our store page.
HOW DO I TELL IF A DRESS IS IN STOCK?
Simply choose style that you are looking for and under the photo there are two tabs: Description and Items Available. If the dress is in our warehouse, you will see a message that says "In Stock" and below that it will say "In Store" which will indicate all sizes and colors available. If you really love something and there is no availability: please contact us and we will search all of our resources to see if we can help.
WHERE CAN I FIND THE SIZE CHART?
Size charts vary for individual products and can be found on the page for each gown in the pop up "Size Chart" linkw next to each gown below the size & color selection buttons on the product page.
DO YOU SHIP OUTSIDE THE US?
We ship do not ship outside the country at this time.
WHAT ARE THE SHIPPING OPTIONS?
We have many shipping options for both domestic and international. View all our shipping options here!
WHAT IF MY BILLING AND SHIPPING ADDRESSES ARE DIFFERENT?
If you have entered a billing address that does not match your credit card or a different than your shipping address, your order will go through our fraud prevention department which will require several items for verification. This will cause a delay with your order being processed.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
If your dress is in stock, it will ship out within 2 business dayd and will arrive to you in accordance with your chosen shipping method. If your dress is not in stock, please consider the ship date provided when choosing your size/color combination on the product page plus the shipping time of your chosen shipping method.
WHAT IS YOUR RETURN POLICY?
We have a strict no return policy.
HOW DO I USE MY STORE CREDIT?
After you add the item to your Shopping Bag, you will see a grey box called Promotional Code. Enter your store credit code in the box and click on the Apply Code button. You will see the deduction to the price as soon as the code is applied. Store Credit can not be apply to the shipping cost.
WHEN DOES MY STORE CREDIT EXPIRE?
Your store credit code is valid for up to five years from the date it was issued.
CAN I USE MY STORE CREDIT WITH A COUPON CODE?
Yes. If you have any trouble, please contact us!
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Currently all payments are accepted over the phone. We accept Visa, MasterCard, Discover, American Express, Money Order, and PayPal. You can pay via checking account using PayPal.
DO YOU HAVE GIFT CARDS?
Yes we do! Just give us a jingle and we will take care of your Bella Dollar needs!